Alterist is a marketplace where you can sell your upcycled goods directly to buyers in the UK and EU. We want to make sure that you and your buyers have a positive experience on Alterist, so please read more about your rights, as well as what is expected of you as a seller.
Alterist is an upcycle marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Alterist must be made from a majority of upcycled materials. Items are made and/or designed by you, the seller. Each listing must contain your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites.
If you are selling personalised or made-to-order items in the Handmade category, you agree that
All listings are available for purchase at a set price.
If you are using photographs of previous work with options for customisation (like colour choices) included in the listing, it is clear in your description that the photos shown are just examples.
We encourage you to be transparent about how you make your garments and where your materials come from. Not only does this verify the supply chain but it also helps buyers to understand your craft and the story behind the garment.
Brand new items made from virgin materials
Items that are not upcycled or are predominantly recycled
Items not made by the seller.
Resale garments. All items are to have been altered/upcycled in some shape or form; we are not simply a resale platform.
Buyers may flag listings that appear to violate our policies. In this case, Altersit may remove any listings that violate our policies. Alterist may also suspend or terminate your account for any violations. If this happens, you will still be required to pay any outstanding fees on your Alterist account.
Your shop represents you and your business to the Alterist community. It’s important that you, your items, and your shop are honestly and accurately represented.
By selling on Alterist, you agree that you will:
Provide honest, accurate information in your About section.
Always use your own photos.
Provide an accurate representation of your products through images and video.
Provide accurate information about your garment and fill out all fields on the product page.
Adhere to local laws and regulations regarding the labelling of your garments and provide accurate information about the materials used.
Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it, and we will take action.
Not engage in fee avoidance.
Display have a minimum of 3 items on the platform at all times. If your shop is inactive or has less than 3 items for a consecutive of 4 weeks and you do not notify us of the reason why your account will be temporarily deactivated. However, it can be reactivated by contacting us.
Upload a minimum of 2 images per product.
Ensure that the first picture of every uploaded product is on an all-white background.
You can use our Message tool to communicate directly with buyers. Messages are a great way to answer any questions a buyer might have about an item or an order. Messages may not be used for the following activities:
Sending unsolicited advertising or promotions, requests for donations or spam;
Harassing or abusing another member
Contacting someone after they have explicitly asked you not to;
Interfering with a transaction or the business of another member; or
Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Alterist, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.
If for any reason you are reported to using the message system inappropriately, you will be removed from the platform.
By listing a product for sale on Alterist you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Alterist assumes no responsibility for the accuracy, labelling, or content of your listings.
As a seller, you must provide great customer service and maintain trust with your buyers. If your shop fails to meet Alterist’s Seller Service Level Standards you may be removed from the platform.
By selling on Alterist, you agree to:
Honour your dispatch and processing times listed on your profile. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country.
Always use tracked shipping, this will help keep your buyer informed on when they can expect their parcel to arrive and ensures you're covered should anything go wrong.
Respond to Messages within 48 hours.
Honour the commitments you make in your shop policies.
Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, Alterist can help through our case system.
If you are unable to complete an order, you must notify the buyer and cancel the order.
At Alterist everyone is expected to treat fellow members within the community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.
The Alterist community has five guiding principles, we ask that you adhere to these at all times. You can read more about them here.
As a member of Alterist, you have the opportunity to create and upload a variety of content, like listings, messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
Abusive, threatening, defamatory or harassing
Graphic, obscene, or vulgar;
In violation of someone else’s privacy or intellectual property rights;
False, deceptive, or misleading
Alterist does not charge a listing fee, but we take a 20% commission on each translation processed.
Make sure all purchases happen in-app and via our payment provider Stripe. This means we can step in and help if needed. We suspend users who don't buy and sell in-app. For more on this, read our payment policy.