Shipping & Returns
Orders placed before 2:00 PM (CEST) will be shipped the same day if it is not a custom order. Custom orders will take 2 to 4 weeks to be made.
Kaema has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange. Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions. The customer must contact the Customer Service beforehand via e-mail at email@example.com to obtain a return label and the “Return Authorisation Form” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted if not asked to the Customer Service first. The return address will be sent to you by email. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender. In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice. The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties. Kaema can not be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused. On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail at : firstname.lastname@example.org